Frequently Asked Questions
Everything you need to know about our high-performance technical clothing.
How do I choose the correct size for nanamica garments?
Our items often feature a relaxed, oversized fit inspired by classic sportswear. We recommend checking the specific measurements on each product page and comparing them with your favorite garments for the best fit.
What is the standard shipping timeframe for international orders?
International orders are typically processed within 2-3 business days and delivered via express courier within 5-7 business days, depending on your location and customs processing.
What is your return policy for online purchases?
We accept returns within 14 days of delivery, provided the items are in their original, unworn condition with all tags attached. Please note that return shipping costs are the responsibility of the customer.
Are your GORE-TEX® products covered by a warranty?
Yes, all our GORE-TEX® outerwear is designed for longevity and performance. We stand by the quality of our construction; if you experience a manufacturing defect, please contact our support team for an evaluation.
Do you offer restocks on sold-out collaboration items?
Limited edition collaborations and seasonal releases are generally not restocked once sold out. We recommend signing up for our newsletter to receive early notifications regarding new drops.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.